If you live on a snow route, you can now call 3-1-1 to sign-up for the Windrow Assistance Service.
During the winter season, when snow routes are activated, snow is plowed to the right of the road and forms windrows. The Windrow Assistance Service is intended for residents who live on snow routes and have mobility challenges related to navigating windrows. The new service is being piloted this winter to create a parking-to-home access passage through the windrow for those who subscribe.
Snow route residents are encouraged to learn about the service and if applicable, call 3-1-1 between now and Sept. 27 to register. The sign-up window is the only time residents can subscribe for the 2024/2025 winter season. This is to ensure enough resources can be allocated to the number of homes who subscribe. No late sign-up will be permitted.
During the call, residents will be given more details and if signing up, asked to provide personal and property information related to delivering the service.
Before signing up for the program, snow route residents are encouraged to learn about how the service is delivered to determine if it will meet their needs.
One windrow passage will be created per property and service may be delivered up to three days after snow routes are plowed. Residents will continue to be responsible for clearing sidewalks, pathways and other snow on their property.
If a faster level of service is required or if an entire driveway needs clearing, residents on snow routes may prefer to hire a private snow-clearing company. Other options include identifying family, friends or neighbours who can assist with shovelling.
Following the conclusion of the 2024/2025 winter season, feedback will be sought from those residents who signed up and the findings will be reported back to City of Lethbridge Council for review.
