This month, the City of Lethbridge celebrates seven years of 3-1-1 service.
Since its launch in 2019, the City’s 3-1-1 team has supported residents through more than 750,000 calls and continues to be a central point of contact for information and service requests.
Last year, activity across both the 3-1-1 Contact Centre and City Hall included:
- 103,515 phone calls
- 7,276 online chats
- 31,563 in-person visits
- 128,206 information requests
- 21,430 service requests
This year also brings a new development for City staff: Employee 3-1-1.
According to the City, the internal support system provides employees with a single, consistent way to find information and request assistance.
The new platform streamlines internal processes and helps ensure staff receive timely, reliable support.
You can continue to rely on 3-1-1 for current details on City programs, events and service availability.
Service requests, including pothole repairs, graffiti cleanup or arranging for large item pickup, can also be submitted through 3-1-1.
Live agents are available Monday to Friday from 8 a.m. to 4:30 p.m.
An after‑hours trouble line remains in place for urgent issues, including power outages and watermain breaks.
