The City of Lethbridge has given its 311 chatbot a name.
When residents log on to use the live chat feature on 311, they will be greeted by Breezy.
The name was selected through a community contest. Officials said the name Breezy is inspired by the city’s iconic wind gusts and “reflects both local identity and ease of use”, ensuring residents can have their questions answered in a quick, hassle-free manner.
Since officially launching on April 28, Breezy has supported thousands of customer interactions. The City noted that the chatbot has handled 2,159 interactions, with 1,795 inquiries resolved directly by Breezy, and 364 have been transferred to 311 Customer Service Representatives for additional help.
Residents can chat with Breezy online through 311.
