The provincial government has announced new standards for towing and vehicle storage that officials said are focused on protecting customers and cracking down on predatory practices.
According to a Government of Alberta announcement, beginning April 1, drivers of tow trucks must provide motorists with full cost information and secure their agreement before initiating a tow. Operators who fail to comply with the standards may be subjected to fines of $100,000 to $300,000 and even incarceration for up to two years.
Service Alberta and Red Tape Reduction Minister Dale Nally said the measures are intended to protect drivers at vulnerable moments.
“Predatory towing practices are unacceptable,” Nally said. “These new rules send a clear message that operators who take advantage of Albertans in their time of need will be held accountable.”
Officials said the changes are part of the Vehicle Towing and Storage Regulation, which establishes consistent requirements for towing and storage businesses across Alberta. The regulation mandates written cost estimates before towing begins, itemized invoices, access to vehicles and personal belongings at no charge, and the use of the most direct towing route.
There are a few exemptions to the consent requirement, including when a tow is directed by law enforcement, a government authority, municipal parking enforcement, or a property owner.
The Alberta Motor Association welcomed the changes. AMA president and CEO Michelle Chimko said the new rules will help curb unethical practices while supporting reputable operators.
“Predatory towing practices that take advantage of Albertans in stressful situations have no place in our province,” Chimko said.
According to the province, the new measures build on protections introduced in August 2025 and follow consultations with industry representatives, law enforcement and consumer advocates. Officials said the goal is to boost confidence in the towing marketplace by promoting transparency, consistency and accountability.
