It’s National Public Safety Telecommunicators Week, a time dedicated to recognizing the invaluable contributions of Emergency Communications Officers across the country.
According to the City of Lethbridge, these professionals, often the first point of contact in critical situations, play a pivotal role in the safety and well-being of the community.
“Emergency Communications Officers are the unseen backbone of emergency services, providing a calm and knowledgeable presence during crises. They gather essential information, dispatch emergency services and offer vital support to the public and first responders alike. Their work ensures help is on the way during the most critical moments, often making the difference between life and death,” says the City.
In 2023, the City’s Public Safety Communications Centre handled and dispatched upwards of 160,000 calls as a Public Service Answering Point. The PSCC serves the Lethbridge Fire and Emergency Services, Lethbridge Police Service and 19 rural fire agencies in southern Alberta. This includes direct 9-1-1 emergency calls, coordinated transfers and the processing and dispatching of critical communications.
“We owe a tremendous debt of gratitude to these dedicated professionals, who behind the scenes, coordinate our emergency response efforts,” says Kevin McKeown, deputy chief of Communication and Strategy with Lethbridge Fire and Emergency Services. “Their ability to remain composed under pressure saves lives every day and keeps our emergency services running smoothly.”
PSCC Operations Deputy Chief says Lethbridge’s PSCC operates from Fire Station #1.
“We are a team of local professionals committed to coordinating the best possible emergency response whenever we receive a call. Every day, our ECOs demonstrate remarkable strength and resilience.”
Throughout National Public Safety Telecommunicators Week, Lethbridge residents are encouraged to acknowledge and celebrate the hard work and dedication of these vital personnel.